FOR FACULTY

News and Updates from Mr. McDonough

Helpful Links:

Forms and Documents:

Technology Help:

Submit a problem
Contact Cerise Anderson. Please submit technology issues using your HISD email address and clearly state the issue you are having.

HISD Helpdesk
The Technology Service Desk is dedicated to providing timely, consistent, and quality technical information and support to all HISD employees and stakeholders via the phone, online e-mail, and desk-side visits. You may speak with a phone analyst by dialing 713-892-SERV (7378) during the hours of operation 6:30 AM. — 5:00 PM, Monday through Friday.

Viruses
Look down by the system clock of your Windows-based computer and there should be a blue octagon with what appears to be a heartbeat-type pattern inside. If you don’t see the heartbeat (this only works at school – you won’t see that from anywhere else), then right click and choose “Update Now” and let the software update.

If it still doesn’t connect, make sure you are logged in to the computer with YOUR login and make sure your are connected to the school network and click this link to attempt to make your computer reconnect to the server for automatic updates.

Spyware
Spyware can take many forms but essentially it means nasty little programs are running on your computer without your permission and the need to be removed. Note: spyware currently only affects Windows-based computers.

The best tool currently available for fighting spyware is the from Microsoft. You can download the Microsoft Anti-Spyware software for free. It appears to do a good job and is also automatic once you set it up the first time.